BeautyRaena Software
Refund & cancellation.
Last updated 2 September 2026
Every plan starts with a 14-day free trial. You are not charged until it ends, and you can cancel at any time.
01 Your free trial is your evaluation period
Every plan starts with a 14-day free trial. You are not charged during the trial, and you can cancel at any point before it ends without being billed.
Because you get full access to the software before any money changes hands, we do not offer refunds as a general practice once a subscription charge has been made. The trial exists so you can decide before you pay.
02 Monthly plans
- You can cancel at any time from inside your account.
- Cancelling stops all future charges. Your account stays active until the end of the billing period you already paid for.
- We do not refund partial months or unused time.
- First-month grace. If you were charged for your first month and you contact us within 7 days of that first charge, we will refund it in full.
03 Annual plans
- Annual plans are billed once for the full year.
- If you contact us within 30 days of your first annual charge, we will refund it in full.
- After 30 days, annual plans are non-refundable and are not prorated. You keep access for the remainder of the term.
- Cancelling an annual plan stops it from renewing at the end of the term.
04 Charges we always refund
Regardless of the windows above, we will correct and refund:
- Duplicate or accidental charges.
- Charges made after you cancelled.
- Charges caused by a billing error on our side.
- Amounts billed for a plan tier you did not select.
If our platform has a confirmed outage that makes the software unusable for an extended period, contact us and we will credit or refund the affected time.
05 Charges we do not refund
- Partial billing periods after cancellation.
- Add-on usage that has already been sent or consumed, such as messaging credits.
- Accounts closed by us for violating our Terms of Service.
- Renewal charges when a cancellation was never submitted. Renewal reminders are sent before annual renewals, and cancellation is always available in-app.
06 Upgrades and downgrades
- Upgrading. The difference is prorated and applied immediately.
- Downgrading. The new, lower rate applies at your next billing date. We do not refund the difference for the current period.
07 How to request a refund
Email [email protected] from the email address on your account, with your account name and the date of the charge. We respond within 2 business days, and approved refunds are issued to the original payment method within 5–10 business days, depending on your bank.
Please contact us before opening a dispute with your bank. Chargebacks filed without contacting us first will result in the account being suspended while the dispute is reviewed.
Cancellation & data
What happens to your data
Your data is yours. Cancelling does not delete it immediately, and you always get a window to take it with you.
08 Timeline after cancellation
| When | What happens |
|---|---|
| You cancel | Nothing changes. Full access continues through the end of the period you paid for. |
| End of paid period | Account moves to cancelled. You can still log in, view your data, and export it. You cannot send campaigns, take new bookings, or run automations. |
| Days 1–30 after that | Export window. Download your client records, booking history, invoices, forms, and message history. Reactivating during this window restores everything exactly as it was. |
| Day 30 | Your account and its data are scheduled for permanent deletion. |
| Within 60 days | Data is permanently deleted from our live systems. |
| Within 90 days | Data is purged from encrypted backups. |
09 What you can export
Before deletion you can download, in standard spreadsheet format:
- Client and lead records, including contact details, tags, and notes
- Booking and appointment history
- Invoices, payments, and deposit records
- Forms and submitted responses
- Message and conversation history
- Pipeline and campaign data
We do not hold your data hostage. Export is available for the full window at no cost.
10 Immediate deletion
If you would rather not wait, email [email protected] and ask us to delete your account immediately. We will confirm in writing before we do it. Deletion is permanent and cannot be undone, so export first.
11 What we keep, and why
After deletion, we retain a limited set of records because the law requires it:
- Invoices, payment records, and tax records, for as long as tax and financial regulations require.
- Consent and opt-in records for marketing and messaging, so we can demonstrate compliance if a complaint is raised.
- Minimal security and audit logs.
These records are kept separately from your operational account data and are not used for any other purpose.
12 Your clients' data
The client records you store in BeautyRaena Software belong to you. We process that data on your behalf and only for the purpose of running the software for you. When your account is deleted, your clients' records are deleted along with it.
You remain responsible for your own obligations to your clients, including honouring their requests for access or deletion. Export your records before deletion if you need them for your own compliance purposes.
13 Questions
Email [email protected]. This policy sits alongside our Terms of Service and Privacy Policy; where they conflict, the Terms of Service control.
Questions about this policy? Write to [email protected].