Terms of service.

These terms are the agreement between you and {{ LEGAL_ENTITY }} for the use of BeautyRaena’s AI-Powered Infrastructure. By creating an account or paying for a plan, you accept them.

01 Who this agreement is between

“We”, “us” and “BeautyRaena” mean {{ LEGAL_ENTITY }}, {{ LEGAL_ADDRESS }}. “You” means the person or business that opens an account. If you accept these terms for a company, you confirm you are authorised to bind it.

You must be at least 18 years old and legally able to enter a contract. The software is sold for business use, not personal use.

02 What the software does

BeautyRaena provides beauty professionals with a booking, messaging and follow-up system: a client database, appointment scheduling, automated text and email sequences, review requests, and a dashboard reporting on them.

The platform is delivered on top of GoHighLevel, which hosts your account and your client records. When you subscribe, an account is created for you there and configured with our system. Your subscription is with us; the underlying platform is a service we build on.

We add, change and remove features as the product develops. We will not remove a material feature of your plan without notice.

03 Your account

• Keep your password confidential. You are responsible for everything done under your login.
• Give us accurate details and keep your email address current — it is how we reach you about billing and outages.
• Tell us promptly at [email protected] if you believe your account has been accessed by someone else.
• You may add staff users. You remain responsible for what they do.

04 Plans, billing and automatic renewal

This is important, so it is set out plainly rather than buried.

• Every plan starts with a 14-day free trial. You are not charged until the trial ends.
• Your subscription renews automatically at the end of every billing period — each month for a monthly plan, each year for an annual plan — at the rate shown above, until you cancel.
• Payment is taken from the card you provide, through our payment processor. You authorise these recurring charges when you subscribe.
• To cancel, open Settings in your dashboard and press “Cancel my plan”. You can do this at any time, and you do not need to contact us first. We email you a confirmation immediately, and no further payment is taken. If you would rather write to us, [email protected] works just as well.
• We send a reminder before an annual plan renews.
• Prices exclude any sales tax we are required to collect.

If we change the price of your plan, we will tell you at least 30 days beforehand. The new price applies from your next renewal, and you may cancel before then rather than accept it.

05 Refunds

Refunds, cancellation windows and what happens to your data afterwards are set out in full on our Refund & cancellation page, which forms part of these terms. It is the authority on those questions; nothing here restates its figures.

06 Your clients’ data, and who is responsible for it

The contacts, appointments and message history in your account belong to you and your clients. They are not ours. We handle them only to run the service for you, on your instructions.

You decide what goes into the system. That makes you responsible for having the right to put it there: for collecting your clients’ details lawfully, for telling them how their information is used, and for honouring their requests about it.

07 Text messages and email — read this one

The software sends messages to your clients under your name, from your business. You are the sender. United States law treats unwanted marketing texts and emails seriously, and the penalties fall on the sender, not on the tool.

You therefore confirm and agree that:

1. You have the consent required by the Telephone Consumer Protection Act for every phone number you load or import, before any message is sent to it.
2. You keep a record of that consent, and you can produce it if asked.
3. You honour opt-outs immediately. STOP, UNSUBSCRIBE and similar replies must end messaging to that person, and you will not re-add someone who has opted out.
4. Your email complies with the CAN-SPAM Act: honest subject lines, a working unsubscribe link, and a valid postal address.
5. You complete any carrier registration required to send business text messages in the United States, including A2P 10DLC brand and campaign registration.
6. You do not use the system for purchased, scraped or rented contact lists.

If a claim is brought against us because of messages sent from your account, you are responsible for it. This is the clause we enforce most strictly, and it is the one reason we suspend accounts without warning.

08 Acceptable use

Do not use the software to:

• Break any law, or help anyone else break one.
• Send anything unlawful, deceptive, harassing, obscene or discriminatory.
• Impersonate another business or person.
• Resell, sublicense or white-label the platform as your own, unless we have agreed to it in writing.
• Copy the system, reverse-engineer it, or build a competing product from it.
• Probe, scan or overload our systems, or attempt to reach data that is not yours.
• Send bulk unsolicited messages of any kind.

09 What belongs to whom

The software, its design, its automations, its templates and the BeautyRaena name are ours. Your subscription grants you a limited, non-exclusive, non-transferable right to use them while your account is active, and nothing more.

Your content — your client records, your messages, your branding, the details you enter about your business — stays yours. You give us permission to store, process and transmit it strictly to provide the service.

If you send us a suggestion, we may use it freely and without owing you anything for it.

10 Services we rely on

The platform runs on third-party services, named in our Privacy Policy. Their own terms apply to their part of the service. We choose them carefully, but we do not control them and are not responsible for their acts or outages beyond restoring your service as quickly as we can.

Where you connect an outside account of your own — a payment processor, a calendar, Instagram or Facebook — that connection is between you and them.

11 Suspension and termination

You may stop at any time by cancelling, as described in section 04.

We may suspend or close an account that: fails to pay; breaches section 07 or section 08; or puts our platform, our other customers or our carrier relationships at risk. Where the circumstances allow it we warn you first and give you a chance to put it right. Where they do not — an active messaging complaint, for example — we suspend first and explain immediately afterwards.

When an account closes, access ends. What happens to your data afterwards is set out on the Refund & cancellation page.

---

The legal part

Warranties, liability and disputes

These sections are written in capitals because the law expects them to be conspicuous. They are not filler, and they limit what you can recover from us.

12 Disclaimer

THE SOFTWARE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, OR THAT EVERY MESSAGE WILL BE DELIVERED.

In plain terms: we work hard to keep it running, but no software is perfect, and message delivery depends on carriers and inboxes we do not control.

We do not promise business results. Any figures shown in our marketing are examples of what has been achieved, not a forecast of what you will achieve.

13 Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST BOOKINGS, LOST DATA OR LOSS OF GOODWILL, EVEN IF ADVISED THAT THEY WERE POSSIBLE.

OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS IS LIMITED TO THE AMOUNT YOU PAID US IN THE TWELVE MONTHS BEFORE THE EVENT THAT GAVE RISE TO THE CLAIM.

Some states do not allow these limits. Where that is so, they apply to you only as far as that state permits.

14 Indemnity

You will defend and indemnify us against any claim, damages, fine or reasonable legal cost arising from your use of the service, your content, your clients’ data, or your breach of section 07 or section 08.

15 Governing law and disputes

These terms are governed by the laws of the State of {{ GOVERNING_STATE }}, without regard to its conflict-of-law rules.

Talk to us first. Before starting any formal proceeding, email [email protected] describing the problem. Most disputes are billing misunderstandings and are settled in a day. If it is not resolved within 30 days, either of us may proceed.

Any dispute that is not resolved that way will be brought in the state or federal courts located in {{ DISPUTE_VENUE }}, and both of us consent to that jurisdiction. Each of us brings claims individually and not as part of a class action.

Nothing here prevents either of us from bringing a claim in small claims court, or from seeking an injunction to stop misuse of intellectual property.

16 Changes to these terms

We may update these terms as the product and the law change. The date at the top of this page always shows the current version. For a material change we email you at least 30 days beforehand, and continuing to use the service after it takes effect means you accept it. If you do not, cancel before then.

17 The rest

• Whole agreement. These terms, the Refund & cancellation page and the Privacy Policy are the entire agreement between us, and replace anything said beforehand.
• Severability. If a court sets aside part of these terms, the rest continues to apply.
• No waiver. If we do not enforce something immediately, we have not given up the right to enforce it later.
• Assignment. You may not transfer this agreement without our written consent. We may transfer it as part of a merger or sale of the business.
• Force majeure. Neither of us is liable for a failure caused by something genuinely outside our control.
• Notices. We write to the email address on your account. You write to [email protected].

See also our Privacy Policy and our Refund & cancellation page. Where they conflict on a question of refunds, the Refund page controls; on everything else, these terms do.